These Terms & Conditions apply to all travelers booking tours and travel-related services with Azarra Discover Mongolia LLC, Mongolia.
By booking a tour through our website, email, or any other communication channel, you confirm that you have read, understood, and agreed to these Terms & Conditions.
A travel contract between the traveler and Azarra Discover Mongolia becomes effective once:
For tailor-made or customized tours, a final confirmation will be sent by email after all services and itineraries are agreed upon.
A deposit is required to confirm all bookings.
The remaining balance must be paid no later than 60–90 days before the trip start date, as stated on the invoice.
Failure to complete payment by the due date may result in cancellation of the booking.
The agreed services are outlined in the confirmed itinerary and booking confirmation.
Once a booking is confirmed, the tour price is guaranteed. Price changes may only occur if there are more than 6 months between booking confirmation and the tour start date and such changes result from increased transportation or operational costs.
Azarra Discover Mongolia will inform travelers immediately of any significant changes to services or pricing.
If a significant change occurs, travelers have the right to:
Travelers are responsible for ensuring compliance with all travel requirements, including:
Azarra Discover Mongolia is not responsible for denied entry due to missing or invalid travel documents.
All cancellations must be submitted in writing.
Cancellation fees are calculated based on the number of days prior to the scheduled trip start date:
Any non-refundable expenses already incurred (such as permits, accommodation deposits, domestic flights, or third-party services) may be deducted from the refund amount.
Refunds for international or domestic flights are subject to the airline’s own policies.
Azarra Discover Mongolia reserves the right to cancel a tour in the following cases:
In such cases, travelers will receive a refund or credit for unused services.
Azarra Discover Mongolia may cancel, modify, or postpone a trip due to circumstances beyond reasonable control, including but not limited to:
In such cases, travelers are entitled to a refund or credit for services not provided.
If a traveler has a complaint during the trip, it must be reported immediately to the guide or local representative so that it can be resolved on site.
If the issue is not resolved, a written complaint must be submitted to Azarra Discover Mongolia within 30 days after the end of the trip.
Azarra Discover Mongolia acts as an organizer of services provided by independent suppliers and is not liable for acts or omissions beyond reasonable control.
Travel in Mongolia may involve remote locations, long-distance travel, rough roads, changing weather conditions, and physical activities such as hiking, horse riding, camel trekking, and camping.
By participating, travelers acknowledge and accept these inherent risks and confirm that they are physically and medically fit to join the tour.
Comprehensive travel insurance covering medical treatment, emergency evacuation, and trip cancellation is strongly recommended.
Azarra Discover Mongolia may take photographs or videos during tours for promotional and marketing purposes.
If a traveler does not wish to appear in such materials, this must be communicated in writing prior to the start of the trip.
These Terms & Conditions are governed by and interpreted in accordance with the laws of Mongolia.