Frequently asked questions

🧳 Azarra Discover Mongolia — Frequently Asked Questions (FAQ)

1. How long have you been operating and what makes you reliable?

Azarra Discover Mongolia operates with an international foundation and the support of our parent company, Azarra Investment (founded in 2018). Our team includes experienced travel professionals and licensed guides with deep local knowledge. We are committed to providing high-quality, well-organized and safe travel experiences in Mongolia, backed by professional standards and reliable service.

2. What kinds of tours do you offer?

We offer a wide range of travel experiences, including:

  • Private and small-group tours
  • Custom-designed tailor-made itineraries
  • Cultural explorations
  • Nature, adventure, and experiential travel
  • Responsible and sustainable tourism in Mongolia

Every itinerary is crafted to match your interests and travel style.

3. Who will I be working with after booking a tour?

Once you book with us, you will be supported by our travel specialists and local operational team. They will assist you before departure, during planning, and throughout your trip — including providing detailed information, answering questions, and ensuring a smooth travel experience.

4. What is the difference between trekking and touring?

Trekking involves multi-day walks in wilderness areas, often with support for camping or traditional lodge stays. It can include carrying a light daypack while other equipment is transported by animals or vehicles.

Touring focuses on traveling between destinations using vehicles, with moderate walking (e.g., visiting sites, villages, or cultural attractions). Touring trips are generally less physically demanding than trekking.

5. Who leads your trips and guides?

Our tours are led by experienced local guides and travel leaders who are knowledgeable about Mongolia’s culture, landscapes, and travel logistics. They are trained to ensure your trip runs smoothly, to support you in unexpected situations, and to share authentic local insights.

6. What is the typical group size?

For scheduled group tours, the usual group size ranges from small groups (e.g., 4–14 travelers), ensuring a more personalized and comfortable experience. Custom tours can also be arranged for individuals, couples, families, or private groups.

7. What types of accommodation do you use?

We carefully select accommodations based on location, comfort, service quality, and safety. These may include:

  • Traditional gers with modern comforts
  • Boutique lodges in scenic areas
  • Quality hotels in urban centers

We do not use basic hostels or low-budget hotels unless specifically requested.

8. Do you provide visa support?

Yes — we provide all necessary supporting documentation required to apply for a travel visa. Travelers are responsible for checking specific visa requirements for their nationality and obtaining the appropriate visas, but we will support you with required letters and information.

9. Can you arrange pre- or post-trip services?

Yes — we can assist with additional services such as:

  • Airport transfers
  • Extra nights of accommodation
  • Extensions to your itinerary

Just contact our travel specialists to discuss your needs.

10. Is travel insurance included?

No — travel insurance is not automatically included in our tour packages. We highly recommend that all travelers purchase a comprehensive travel insurance policy that covers:

  • Trip cancellation
  • Medical expenses
  • Emergency evacuation

Insurance is an important part of safe international travel.

11. How do I book a trip with Azarra Discover Mongolia?

You can book a trip in any of the following ways:

  • Online through our website
  • By email
  • Through a phone call with our travel specialist

Our team will guide you step-by-step through the booking process.