{"id":10228,"date":"2025-12-12T12:02:29","date_gmt":"2025-12-12T12:02:29","guid":{"rendered":"https:\/\/azarradiscovermongolia.com\/?page_id=10228"},"modified":"2026-01-23T18:11:08","modified_gmt":"2026-01-23T18:11:08","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/azarradiscovermongolia.com\/fr\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<style>\n.az-terms {\n  max-width: 1000px;\n  margin: 80px auto;\n  padding: 0 24px;\n  font-family: system-ui, -apple-system, \"Segoe UI\", sans-serif;\n  color: #1f2937;\n}\n\n.az-terms h2 {\n  font-size: 40px;\n  margin-bottom: 8px;\n}\n\n.az-terms .company {\n  font-size: 18px;\n  color: #6b7280;\n  margin-bottom: 32px;\n}\n\n.az-terms p {\n  font-size: 16.5px;\n  line-height: 1.75;\n  margin-bottom: 16px;\n  color: #374151;\n}\n\n.az-terms h3 {\n  font-size: 24px;\n  margin: 48px 0 16px;\n}\n\n.az-terms ul {\n  padding-left: 20px;\n  margin-bottom: 16px;\n}\n\n.az-terms ul li {\n  font-size: 16px;\n  margin-bottom: 8px;\n  color: #374151;\n}\n\n.az-note {\n  background: #f9fafb;\n  padding: 28px;\n  border-radius: 16px;\n  margin: 32px 0;\n}\n<\/style>\n\n<section class=\"az-terms\">\n\n  <h2>Terms &#038; Conditions<\/h2>\n  <div class=\"company\">Azarra Discover Mongolia LLC<\/div>\n\n  <p>\n    These Terms &#038; Conditions apply to all travelers booking tours and travel-related services with Azarra Discover Mongolia LLC, Mongolia.\n  <\/p>\n\n  <p>\n    By booking a tour through our website, email, or any other communication channel, you confirm that you have read, understood, and agreed to these Terms &#038; Conditions.\n  <\/p>\n\n  <h3>1. Registration &#038; Booking Confirmation<\/h3>\n  <p>A travel contract between the traveler and Azarra Discover Mongolia becomes effective once:<\/p>\n  <ul>\n    <li>The booking is confirmed in writing (email confirmation), and<\/li>\n    <li>The required deposit or full payment has been received.<\/li>\n  <\/ul>\n  <p>\n    For tailor-made or customized tours, a final confirmation will be sent by email after all services and itineraries are agreed upon.\n  <\/p>\n\n  <h3>2. Payments<\/h3>\n  <p>A deposit is required to confirm all bookings.<\/p>\n  <ul>\n    <li>Private Tours: A deposit of 10% of the total trip cost per person (or a minimum agreed amount)<\/li>\n    <li>Group Tours: Deposit amount will be specified at the time of booking<\/li>\n  <\/ul>\n  <p>\n    The remaining balance must be paid no later than 60\u201390 days before the trip start date, as stated on the invoice.\n  <\/p>\n  <p>\n    Failure to complete payment by the due date may result in cancellation of the booking.\n  <\/p>\n\n  <h3>3. Services &#038; Price Changes<\/h3>\n  <p>\n    The agreed services are outlined in the confirmed itinerary and booking confirmation.\n  <\/p>\n  <p>\n    Once a booking is confirmed, the tour price is guaranteed.\n    Price changes may only occur if there are more than 6 months between booking confirmation and the tour start date and such changes result from increased transportation or operational costs.\n  <\/p>\n  <p>\n    Azarra Discover Mongolia will inform travelers immediately of any significant changes to services or pricing.\n  <\/p>\n  <p>If a significant change occurs, travelers have the right to:<\/p>\n  <ul>\n    <li>Accept the modified services, or<\/li>\n    <li>Withdraw from the contract without penalty.<\/li>\n  <\/ul>\n\n  <h3>4. Travel Formalities<\/h3>\n  <p>Travelers are responsible for ensuring compliance with all travel requirements, including:<\/p>\n  <ul>\n    <li>Valid passport (minimum 6 months validity after travel)<\/li>\n    <li>Required visas<\/li>\n    <li>Customs and health regulations<\/li>\n  <\/ul>\n  <p>\n    Azarra Discover Mongolia is not responsible for denied entry due to missing or invalid travel documents.\n  <\/p>\n\n  <h3>5. Cancellations &#038; Refund Policy<\/h3>\n  <p>All cancellations must be submitted in writing.<\/p>\n  <p>Cancellation fees are calculated based on the number of days prior to the scheduled trip start date:<\/p>\n  <ul>\n    <li>90 days or more: Deposit only<\/li>\n    <li>89\u201361 days: 25% of the total trip cost<\/li>\n    <li>60\u201331 days: 50% of the total trip cost<\/li>\n    <li>30 days or less: No refund<\/li>\n  <\/ul>\n  <p>\n    Any non-refundable expenses already incurred (such as permits, accommodation deposits, domestic flights, or third-party services) may be deducted from the refund amount.\n  <\/p>\n  <p>\n    Refunds for international or domestic flights are subject to the airline\u2019s own policies.\n  <\/p>\n\n  <h3>6. Cancellation by the Tour Operator<\/h3>\n  <p>Azarra Discover Mongolia reserves the right to cancel a tour in the following cases:<\/p>\n  <ul>\n    <li>Full payment has not been received by the stated deadline<\/li>\n    <li>Minimum number of participants has not been reached (for group tours)<\/li>\n    <li>Unforeseen circumstances or force majeure<\/li>\n  <\/ul>\n  <p>\n    In such cases, travelers will receive a refund or credit for unused services.\n  <\/p>\n\n  <h3>7. Force Majeure<\/h3>\n  <p>\n    Azarra Discover Mongolia may cancel, modify, or postpone a trip due to circumstances beyond reasonable control, including but not limited to:\n  <\/p>\n  <ul>\n    <li>Natural disasters<\/li>\n    <li>Extreme weather conditions<\/li>\n    <li>Political instability<\/li>\n    <li>Government restrictions<\/li>\n  <\/ul>\n  <p>\n    In such cases, travelers are entitled to a refund or credit for services not provided.\n  <\/p>\n\n  <h3>8. Complaints &#038; Liability<\/h3>\n  <p>\n    If a traveler has a complaint during the trip, it must be reported immediately to the guide or local representative so that it can be resolved on site.\n  <\/p>\n  <p>\n    If the issue is not resolved, a written complaint must be submitted to Azarra Discover Mongolia within 30 days after the end of the trip.\n  <\/p>\n  <p>\n    Azarra Discover Mongolia acts as an organizer of services provided by independent suppliers and is not liable for acts or omissions beyond reasonable control.\n  <\/p>\n\n  <h3>9. Travel Risks &#038; Responsibility<\/h3>\n  <p>\n    Travel in Mongolia may involve remote locations, long-distance travel, rough roads, changing weather conditions, and physical activities such as hiking, horse riding, camel trekking, and camping.\n  <\/p>\n  <p>\n    By participating, travelers acknowledge and accept these inherent risks and confirm that they are physically and medically fit to join the tour.\n  <\/p>\n  <p>\n    Comprehensive travel insurance covering medical treatment, emergency evacuation, and trip cancellation is strongly recommended.\n  <\/p>\n\n  <h3>10. Photography &#038; Media<\/h3>\n  <p>\n    Azarra Discover Mongolia may take photographs or videos during tours for promotional and marketing purposes.\n  <\/p>\n  <p>\n    If a traveler does not wish to appear in such materials, this must be communicated in writing prior to the start of the trip.\n  <\/p>\n\n  <h3>11. Governing Law<\/h3>\n  <p>\n    These Terms &#038; Conditions are governed by and interpreted in accordance with the laws of Mongolia.\n  <\/p>\n\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Terms &#038; Conditions Azarra Discover Mongolia LLC These Terms &#038; Conditions apply to all travelers booking tours and travel-related services with Azarra Discover Mongolia LLC, Mongolia. By booking a tour through our website, email, or any other communication channel, you confirm that you have read, understood, and agreed to these Terms &#038; Conditions. 1. Registration [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10228","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/azarradiscovermongolia.com\/fr\/wp-json\/wp\/v2\/pages\/10228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/azarradiscovermongolia.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/azarradiscovermongolia.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/azarradiscovermongolia.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/azarradiscovermongolia.com\/fr\/wp-json\/wp\/v2\/comments?post=10228"}],"version-history":[{"count":3,"href":"https:\/\/azarradiscovermongolia.com\/fr\/wp-json\/wp\/v2\/pages\/10228\/revisions"}],"predecessor-version":[{"id":12483,"href":"https:\/\/azarradiscovermongolia.com\/fr\/wp-json\/wp\/v2\/pages\/10228\/revisions\/12483"}],"wp:attachment":[{"href":"https:\/\/azarradiscovermongolia.com\/fr\/wp-json\/wp\/v2\/media?parent=10228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}